As an organization grows and staff positions are added, the process of managing employee performance becomes more and more critical. The more proactive you are in managing performance the less of a drain it will be on your valuable time. In order for your organization to achieve its goals you need to ensure employees are meeting expectations on a regular basis. Performance gaps hit your business in many places:

·   Customer service,

·   Productivity,

·   Quality, and

·   Employee satisfaction

Allowing employees to perform below what your business needs creates a work environment of inconsistency, tension and frustration that eventually your customers will pick up on and choose to walk away from.

The good news is that there is a simple process you can follow that will ensure your employees

· Know what is expected of them

·  Are held accountable for meeting expectations

·  Understand the consequences of poor performances

·  Actively participate in managing their own performance

·  Use their strengths every day to help the company succeed

This little book is packed with valuable tips, techniques and checklists to ensure your people are working at their peak.